Once your order has been dispatched from our warehouse, you’ll receive a dispatch e-mail with your tracking link. You can then track the parcel directly with the courier. Orders are normally dispatched within a few working days. If you can’t find your e-mail make sure you double check your junk/spam folders. 

You can contact us any time.

Once an order has been dispatched unfortunately it cannot be cancelled or amended.

Unfortunately, we do not offer a price matching service. As a reputable retailer we do our utmost to remain as competitive as we can on the market to ensure our customers get the best value from shopping with us.

Clearpay will split the total value of your order into 4 instalments payable every fortnight. When transacting online the exact amounts and dates will be displayed for you to agree to before you confirm your purchase.

If your order is showing as delivered and you can’t locate it, firstly check with your neighbours, anyone else in your household and any safe places it could have been left. If you track your parcel using the tracking number in the shipping e-mail, you should be able to see if the parcel was left in a safe place or with a neighbour. If you still can't locate it, get in touch with Customer Services via email or live chat and someone will investigate further. We’ll also ask you to fill out a denial of receipt form and ask you a few questions so we can go back to Royal Mail. Once our investigation is complete we’ll then look at resending your order or refunding you.

Currently, we rely on both Royal Mail as our primary couriers for all orders. If you suspect you've received an incorrect tracking link, kindly attempt tracking your parcel using either of these websites before reaching out to us:

  https://www.royalmail.com/track-your-item

We accept the following payment options:
 MasterCard
Visa
Visa Delta
Maestro
American Express
 PayPal
Apple Pay
 Klarna
Divine perfume gift card
Clearpay

We primarily use Royal Mail Track 48 for standard shipping and Royal Mail Track 24 for express delivery.