Refund policy

Returns & Refunds Policy

Last updated: 7 September 2026

We want you to shop with confidence at Divine Perfume Ltd. This policy is in addition to, and does not limit, your rights under UK consumer law.

Change-of-mind returns

For eligible goods, we offer a voluntary 30-day return period from the date you receive your order. Items should be unused, in their original condition and, where applicable, in their original sealed packaging.

For online orders, UK consumers also have a statutory right to cancel most purchases by notifying us within 14 days after receiving the goods. After notifying us, you normally have a further 14 days to return the goods.

To arrange a return, please email info@divineperfume.co.uk with your order number.

Returns should be sent to:

Divine Perfume Ltd
116 Pinner Road
Harrow
HA1 4JD
United Kingdom

Opened, sealed and hygiene-sensitive products

Some sealed goods may be exempt from the statutory cancellation right after the seal has been broken where the goods are not suitable for return for health protection or hygiene reasons. We will only rely on this exception where it genuinely applies.

This does not affect your rights if an item is faulty, damaged, not as described or otherwise does not conform to the contract.

Faulty, damaged or incorrect goods

Please contact us as soon as possible if an item is faulty, damaged, incorrect or not as described.

UK consumers have statutory remedies under the Consumer Rights Act 2015, including a short-term right to reject qualifying faulty goods within 30 days and further rights to repair, replacement, price reduction or refund where applicable.

Sale or discounted items remain covered by your statutory rights.

Return postage

For a change-of-mind return, you are responsible for the direct cost of returning the item unless we agree otherwise.

If goods are faulty, damaged, incorrect or not as described, we will cover reasonable return costs where required by law.

Refunds

For a valid statutory cancellation, we will refund the price paid and the cost of our standard delivery option.

We may deduct an amount for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Where the law permits, additional delivery costs for a more expensive delivery method are not refundable.

Refunds will be made to the original payment method within the time required by law, normally no later than 14 days after we receive the returned goods or evidence that they have been sent back, as applicable.

Your bank or payment provider may take additional time to show the refund.