Shipping policy

Shipping Policy

Thank you for choosing DivinePerfume.uk for your fragrance needs. We are committed to providing you with high-quality products and exceptional service. Please review our shipping policy to understand how we process and deliver your orders.

1. Processing Time

  • Standard Processing: Orders are typically processed within 1-2 business days after payment is confirmed.
  • Peak Times: During peak seasons or promotional events, processing times may vary, but we strive to dispatch your order as quickly as possible.

2. Shipping Methods

We offer a variety of shipping options to meet your needs:

  • Express Shipping: Guaranteed delivery within 1-3 business days.

Please note that these delivery times are estimates and may be affected by factors beyond our control, such as customs procedures or extreme weather conditions.

3. Shipping Costs

  • Calculation: Shipping costs are calculated based on the weight of your order and the selected shipping method.
  • Display: The exact shipping cost will be displayed during the checkout process before payment is made.

4. Tracking Information

  • Confirmation Email: Once your order has been shipped, you will receive a confirmation email with a tracking number.
  • Tracking: You can use this number to track the status of your shipment on our website or through the designated courier's tracking system.

Track Your Order

To track your order, please click the link below and enter your tracking code (found in your confirmation email).

Track Your Order

DivinePerfume.uk reserves the right to update or modify this shipping policy at any time without prior notice. Please review this policy regularly for any changes.

Missing Parcel Claims

If your parcel goes missing with one of our logistics partners, please get in touch with our customer service team. You will be asked to complete a short form about your order and we will submit this to our logistics partners' claims team. Unfortunately, claims can take up to 10 days to resolve. We apologize for the inconvenience caused on behalf of our logistics partners.

Contact Us

If you have any questions or concerns regarding our shipping policy, feel free to contact our customer support team at info@divineperfume.co.uk or through our contact page.