Shipping policy

Shipping & Delivery Policy

Last updated: 7 September 2026

Divine Perfume Ltd aims to dispatch orders promptly and provide clear delivery information before you complete your purchase.

Order processing

Orders are normally processed within 1–2 working days after payment is confirmed, excluding weekends and UK bank holidays.

During unusually busy periods, processing may take longer and we will provide updated information where appropriate.

Delivery options and charges

Available delivery methods, estimated delivery times and charges are displayed at checkout before payment.

Delivery estimates are not guaranteed unless we expressly state that a service is guaranteed.

Unless a different delivery period has been agreed with you, goods will be delivered without undue delay and within the period required by UK law.

Tracking

Where tracking is available, we will send tracking details after dispatch.

Carrier tracking information can sometimes take time to update after the parcel is handed over.

Delays, missing parcels and delivery issues

If an order is materially delayed, appears lost, or arrives damaged, please contact us promptly at info@divineperfume.co.uk with your order number.

We will investigate with the delivery provider and will not exclude or reduce any statutory rights you may have.

Delivery address

Please check your delivery address carefully before completing your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after dispatch.

International delivery

If international delivery is offered for your order, applicable delivery charges and available information about taxes or duties will be shown or explained during the ordering process where required.

Contact

Email: info@divineperfume.co.uk
Telephone: 020 3290 3005
Divine Perfume Ltd
116 Pinner Road
Harrow
HA1 4JD
United Kingdom