Orders are normally processed within 1–2 working days after payment is confirmed, excluding weekends and UK bank holidays. Delivery methods, estimated times and charges are shown at checkout. Busy periods may affect processing.

Where tracking is available, tracking details are sent after dispatch. Carrier updates can take time to appear. If your parcel appears lost or is significantly delayed, contact us with your order number.

Please check your address before placing an order. If you notice a mistake, contact us as soon as possible with your order number and the correct address. Changes cannot be guaranteed after dispatch.

Our current policy offers a voluntary 30-day return period for eligible goods, starting when you receive your order. Items should be unused, in their original condition and, where applicable, sealed. Contact us with your order number before sending anything back. Read the full policy for eligibility, cancellation rights and return postage.

Return eligibility depends on the reason for return and the product. Some sealed products may have restrictions once opened where the hygiene exception applies. If an item is faulty, damaged, incorrect or not as described, contact us even if it has been opened. Please review our full Returns & Refunds Policy.

Contact customer care as soon as possible with your order number and details of the issue. Clear photographs of the product, packaging and delivery label can help us investigate. Please obtain instructions before returning the item.

Refunds are made to the original payment method. Our policy explains the applicable timeframes, normally no later than 14 days after returned goods or evidence of return are received for a valid statutory cancellation. Your bank or payment provider may take additional time to show the refund.

Divine Perfume is committed to genuine fragrance and beauty products sourced through trusted suppliers. Packaging may change when manufacturers update a range. If you have a question about an item, contact us with its name and your order number.

These terms describe fragrance formats. Eau de Toilette is often lighter; Eau de Parfum is typically more concentrated; parfum or extrait is usually a more concentrated format. Formulas differ, so the label alone does not guarantee strength or longevity.

A tester is a version intended for product demonstration. Packaging, caps and presentation may differ from the retail version. Read each listing carefully for its stated condition, size and what is included.

Start with the notes you enjoy: floral, woody, fresh, amber or spice. Consider the product description and concentration together. Temperature, skin and application can affect the experience, so allow a scent time to develop before deciding.

Keep the bottle closed and away from direct sunlight, heat and large temperature changes. Follow the directions on the packaging. Store products out of reach of children. For oil-based fragrances, use the application instructions provided for that specific product.

No. Essential oils are concentrated aromatic extracts from plants. Attars and perfume oils are fragrance products made for their stated purpose. An essential oil is not automatically suitable for direct skin application: follow the product label, including any dilution instructions.